Privacy Policy Effective Date: November 1, 2024
Sterlingwood Mortgage Corporation (“Company,” “we,” “our,” or “us”) values and protects the privacy of our clients and visitors to our website. This Privacy Policy explains how we collect, use, and safeguard personal information obtained through our website and in the course of providing our mortgage lending services. By using our website or providing personal information to us, you agree to the terms of this Policy.
1. Scope of this Privacy Policy This Policy applies to: Information collected from borrowers and prospective borrowers during the loan application, processing, underwriting, closing, and funding of residential mortgage loans. Information collected from individuals who subscribe to our newsletter or other communications. Our website does not collect information for any purposes other than those described above.
2. Information We Collect We may collect the following types of personal information: From borrowers: Name, address, email, phone number, date of birth, Social Security number, employment and income details, asset and liability information, bank account and tax information, credit report data, property details, and related documentation necessary to process and underwrite mortgage loans. From newsletter subscribers: Name, email address, and related technical data (such as IP address and device information) for communication and analytics purposes. From website visitors: Non-personal information such as usage data, cookies, and analytics collected through reputable third-party providers.
3. How We Collect Information We collect information: Directly from you through applications, forms, email, phone, and in-person communications. From third-party sources such as credit reporting agencies, verification providers, and financial institutions, as necessary to process your loan. Automatically through website analytics and cookies when you visit our site.
4. How We Use Information Your information is used only for: Evaluating and processing mortgage loan applications. Completing loan underwriting, closing, funding, and servicing. Communicating with you about your loan or subscription preferences. Complying with applicable federal and state laws and regulations. Internal recordkeeping, auditing, and reporting.
5. Information Sharing We do not sell or rent your personal information to third parties. We may share information only: With service providers and vendors acting on our behalf (such as credit bureaus, title companies, closing agents, and IT service providers). With regulatory authorities, auditors, or as otherwise required by law or legal process. With your consent or as necessary to complete your requested transactions. All third-party providers are required to maintain the confidentiality and security of the information we provide to them.
6. Data Security and Retention We implement commercially reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access or disclosure. Electronic data is stored on secure servers with access controls. Paper records are securely shredded 180 days after your loan has closed and funded, if not recollected by you. Data is retained only as long as necessary to fulfill legal and business obligations.
7. Your Choices and Rights Borrowers may contact their loan officer directly with questions about their personal information. Newsletter subscribers may opt out of communications at any time using the automated unsubscribe link included in every email or by writing to [email protected]. You may request information about how we handle your data by contacting us through these same channels.
8. Cookies and Analytics We use reputable third-party analytics providers to gather non-personal information about website traffic and usage. These providers may use cookies or similar technologies. You may disable cookies in your browser settings, but this may affect your website experience.
9. Children's Privacy Our website and services are not directed at children under 13, and we do not knowingly collect information from children.
10. Third-Party Websites Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third parties.
11. Updates to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this website with the revised effective date clearly indicated.
Contact Information For privacy-related inquiries:
Borrowers: Please contact your loan officer directly.
Newsletter subscribers: [email protected]
Mailing address: 2081 Columbiana Road #18, Vestavia Hills, AL 35216
Phone: 205-821-2155